Last updated: December 2023
1. Acceptance of Terms
By accessing and using MMA Tech's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Service Description
MMA Tech provides IT security, support, and consulting services including but not limited to:
- Cybersecurity protection and monitoring
- Data backup and recovery solutions
- Managed IT support services
- Cloud and productivity services
- Network setup and configuration
- Desktop and technical support
3. Service Level Agreements
Response Times
- Critical issues: 2-4 hours response time
- High priority issues: 8-12 hours response time
- Medium priority issues: 24-48 hours response time
- Low priority issues: 72 hours response time
Availability
We strive to maintain 99.5% uptime for our managed services. Scheduled maintenance will be communicated in advance.
4. Client Responsibilities
Clients are responsible for:
- Providing accurate and complete information
- Maintaining appropriate user access controls
- Following security best practices as advised
- Timely payment of invoices
- Providing reasonable access to systems and facilities
- Backing up critical data (where not covered by our services)
5. Payment Terms
- Monthly services are billed in advance
- One-time services are billed upon completion
- Payment is due within 30 days of invoice date
- Late payments may incur additional charges
- Services may be suspended for non-payment
6. Limitation of Liability
MMA Tech's liability is limited to the amount paid for services in the preceding 12 months. We are not liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Damages resulting from third-party actions
- Issues arising from client's failure to follow recommendations
7. Data Protection and Confidentiality
We are committed to protecting your data and maintaining confidentiality:
- All client data is treated as confidential
- We implement appropriate security measures
- Data is only accessed by authorized personnel
- We comply with applicable data protection regulations
8. Intellectual Property
All intellectual property rights in our services, software, and documentation remain with MMA Tech or our licensors. Clients receive a non-exclusive license to use our services.
9. Termination
By Client
Clients may terminate services with 30 days written notice. Early termination fees may apply for contracted services.
By MMA Tech
We may terminate services immediately for:
- Non-payment of fees
- Breach of terms and conditions
- Illegal or harmful activities
- Failure to provide reasonable access
10. Force Majeure
Neither party shall be liable for delays or failures in performance resulting from acts beyond reasonable control, including natural disasters, war, terrorism, or government actions.
11. Warranty Disclaimer
Services are provided "as is" without warranties of any kind. While we strive for excellence, we cannot guarantee that services will be uninterrupted or error-free.
12. Indemnification
Clients agree to indemnify MMA Tech against claims arising from:
- Misuse of our services
- Violation of these terms
- Infringement of third-party rights
- Client's negligent or wrongful acts
13. Governing Law
These terms are governed by the laws of South Africa. Any disputes will be resolved through the courts of South Africa.
14. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be communicated to clients and take effect 30 days after notification.
15. Contact Information
For questions about these terms and conditions, please contact us:
- Email: info@mma-tech.co.za
- Phone: +27 87 808 6931
By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.